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SHIPPING & RETURNS

Shipping & Returns

 

We are committed to providing you with a seamless shopping experience for all your vitamins and supplements.


Shipping Policy


Our shipping methods are designed to ensure that your orders are delivered promptly and efficiently.

We take great care in packaging your products to maintain their quality during transit. The shipping costs are calculated at checkout, and we strive to offer competitive rates.

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Online Return Policy

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We want to ensure our customers are satisfied with their purchases from us.

 

If for any reason at all you are not satisfied, we can arrange a return within 14 days from the arrival date of your order.

 

  • To get a full refund back to your payment method, the product(s) must be unopened.

  • If the product(s) are open, they will only qualify for online store credit. This online store credit is only applicable on the website.

 

Please contact us by email (mjtrestrail@gmail.com) to initiate the return process. We need to be contacted to approve the return before the products are sent back to us via mail. 

 

We will require the following:

  • Order number.

  • Reason for the return.

  • State of the product (damaged, open or sealed).

  • The physical product returned to us, once we have spoken to you and approved the return.

If the product was received damaged or defective, it can be returned to us within 7 days from the arrival date of the order.

Damaged or defective products will qualify for a full refund, store credit, or replacement unit(s) at the discretion of the customer, once approved.

 

There are exceptions to the above rules and they apply to the following products.

 

These products are considered ‘final sale’ and there is no refund or exchange on the following:

  • Cosmetic Items

  • Beauty and ‘Personal Care’ Items (Hair Color, Shampoo, Conditioner, Moisturizers, Lotions, Soaps, etc.)

  • Essential Oils

  • Grocery and Food Items

  • Protein Bars and Snack Bars

  • ‘Professional’ Brand Lines (Metagenics, Genestra, Thorne, Douglas Labs, NFH, Biotics Research, Pure Encapsulations, UNDA, Dr. Reckeweg)

  • Clearance Items (or any items marked as ‘final sale’ on the product page)

These products can only be returned for online store credit or a replacement unit.

 

If they are received defective, or damaged, or there is a manufacturer recall within 30 days of the arrival date of the order, we are happy to provide a refund or replacement as an exception.

 

Please be advised: Returns that exceed $200 are subject to a 15% restocking fee. This amount is subtracted from the refund total. All international orders outside of North America are considered "final sale" unless received damaged. â€‹

 

Return by Mail

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For residents who live within Canada, we offer the ability to send their product(s) back to us by mail via a charge-free return label.

 

We provide this Canada Post Return Label via email (as a PDF or bar-code) once the return is approved and we have spoken to you regarding the return.

 

This can then be printed and attached to any box or parcel containing the product(s), dropped off at a Canada Post postal office location (such as a Shoppers Drug Mart) and then mailed back to us completely charge-free.

 

If you are unable to leave the house or travel to a post office with this parcel, we understand and empathize. Please notify us and we can arrange a Canada Post (contactless) pick-up directly to your address, which is also charge-free.

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  • Please note, that any product(s) mailed back to us without our notice will never be processed or approved.

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